Donna and Scott Gafner, Lithia Florida
“This is my third pool in 10 years in Florida. The only thing that I regret is that Elite Custom Pools and Spas did not build are other two pools. After a careful selection process, we decided to sign a contract with Elite Custom Pools and Spas. I consider myself a high maintenance customer and being a project manager, I had high expectations from start to finish. Robert (owner of Elite) worked with me on the plan and design and took the time to understand what we were looking for in a pool. From a customer perspective, having the attention to detail on this personal project was refreshing. I appreciated that Robert also made some recommendations and creativity. There were times we were single focused but Robert provided different options to consider.
Elite Custom Pools and Spas equal CUSTOMER SERVICE. At all times, I knew what to expect the next day, who was going to be at my house, how long they would take, what they would be working on, who the primary contact was and most of all what I needed to do with enough notice. Robert manages a well orchestrated pool building project!
One of the unique qualities Robert has is strong communication. With my other pool builds, I would have to chase down the builder, ask for updates, when they were coming, exc. Robert has set the bar for how all pool builders should operate. Communication is the key to a successful pool build.
Roberts team was constantly respectful, polite, professional and thorough. This is a recipe for great customer service, thorough pool building and satisfaction of a having a pool build!
With no issues are pool was built in 15 days. Simply amazing!! My family enjoys the quality time and this was a great purchase!!!
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September 2, 2008
Elite Custom Pools and Spas Inc.
Mr. Robert Smith
Riverview, FL 33569
Dear Robert:
I wanted to let you know how very pleased I am with the transformation your company performed in my backyard. The installation of the pool, spa and fire pit area is nothing short of paradise. I had high hopes for the outcome, yet the job you did far exceeded even my highest expectations.
From day one, your company provided a high level of customer service, great communication and excellent work. You did exactly what you said you were going to do consistently throughout the project. There is nothing more for which I could ask! The job was on time, which I know is no easy thing to accomplish. All your crews were professional, meticulous and left the workplace tidy. Your attention to detail, your continuous communication and of course the resulting end product made this entire project a great experience for us. The outcome is absolutely amazing! Robert, I truly appreciate everything you did and your commitment to the job at hand. Many, many thanks to you and your team for an outstanding job!
You may have your new customers contact me directly and I will share my experience. I fully recommend, without hesitation or reservation, the work of your team of professionals at Elite Custom Pools and Spas, Inc,
Sincerely,
John and Kathleen Balance, Lithia Florida
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RE: Letter of Recommendation 09 December, 2007
TO: Whom It May Concern
Mr. Robert E. Smith, President of Elite Custom Pools & Spas. Inc of Riverview, Florida, has proven to me that he is the most reliable person in the Tampa Bay area to provide excellent results in any project related to swimming pools or spas, including pool decks and screen enclosures.
In the early Spring of 1982, when my wife and I were seeking recommendations for a competent and reliable swimming pool construction company or contractor, we were advised by several people (that had pools built) that the best was "Bobby" Smith. After learning that he had constructed most of pools then built in Apollo Beach, we telephoned him for a tree estimate. We met at the scheduled time and established a mutual rapport. We informed him of our general desires and he presented a verbal description of his suggested design which encompassed all of our general ideas. Within days he had presented us with numerous tile samples of varied designs, and guided us to an informed decision. We readily agreed to all of his recommendations, with minimal modification, and contracted for the construction of the pool, customized deck, screen cage, surrounding sidewalk and several other minor items.
Work began on schedule and was accomplished within the agreed-upon time span (we were eager to begin our first Florida swim season). Within weeks, several people had told us that our pool was the most beautiful they had seen - anywhere! We truthfully admitted that it turned out much nicer than either of us had expected. We have enjoyed it ever since and, in all those 25 years, we have not had a single problem with the pool. While we replaced the pump and one other "durable consumable," (both survived well beyond their expected life span) we have been quite satisfied with the entire project.
We recently decided to redo our pool deck. We received estimates from a couple contractors who specialize in pool deck resurfacing or refurbishment but were not favorably impressed, so we canvassed the neighborhoods and found one person who had a major pool reconstruction project well underway. We obtained his telephone number, called him and were invited to see the deck which had been completely resurfaced. We were really pleased with what we saw and learned that he had found the contractor to be quite reliable and readily agreeable to reasonable modification suggestions. He showed us the contractor's card: Robert E. Smith!
We made an appointment for an estimate. (Yes, he was the same gentleman that had had built our pool.). He did the job beautifully and even added a few needed extras (sidewalks pressure cleaned and a couple large [ground settlement] cracks repaired). Just prior to the start of the deck resurfacing project, my pool pump went out. Mr. Smith obtained an identical replacement, at reasonable cost, and replaced it within 2 days. He later replaced one and added another pool water flow adjustment valve to my pool piping system (gratis). His workers were polite but professional. They always came when scheduled, worked very efficiently, yet well together. They cleaned-up the work area every day before leaving.
Based on my own experience with contractors and free lance workers in Florida, I would, without reservation, recommend Mr. Robert E. Smith and his company (Elite Custom Pools & Spas, Inc.) for any swimming pool related work. I have found him to be an affable, trustworthy and highly competent contractor. He is a true artist at l1is work, and I have found no fault whatever in any of the work that he has done for me. Both my wife and I believe he represents the best in swimming pools design and quality construction in Southwest Florida.
Most sincerely,
William F. Conners, Apollo Beach, Florida
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December 27, 2007
Dear Robert Smith,
I am writing this letter to let you know how very happy Glenn and l are with our family pool.
We were fortunate enough to have been given your name from friends of ours who were very pleased with the pool you built at their home. Their recommendation meant a lot to us, and we would like to pass along our recommendation to others.
Our initial meeting was very helpful. You listened to us as we told you about our family, and how we anticipated using the pool. You gave us suggestions and information that we had not considered. There was no pressure fiom you to make a commitment. You understood our need to get several quotes, but you had confidence that we would want "the best" and the best was Elite Custom Pools.
The construction of the pool took longer than we anticipated. There were a few snarls” along the way. However, you always took the time to come to our home to personally see that each item was corrected. We knew all along that we were getting a quality product and had faith in the process.
Our free form pool is beautiful. The compliments are never ending. Our pool has become an extension of our home. Everyday (when the weather is warm) the children are in the pool. When the weather is cool, the sliding doors are open and our lanai becomes an additional room. We had Christmas Eve dinner, this year, outside.
Additionally, your service after the sale has been wonderful. When we had an issue with the filter, you replaced it with a new one and worked the warranty details with the manufacture without involving us. We appreciate knowing that you stand behind your pools and you continue to work hard to keep your clients satisfied.
We welcome the opportunity to speak to any perspective clients and would love to show off our pool.
Sincerely,
Glenn and Holly Foster
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September 5, 2001
Dear Friend,
I wish to let you know how happy I am with my pool.
I was, and still am, impressed with the service you and your staff provided. You did more than dig a hole in my yard and put water in it, you explained everything, patently answering all my questions and still, after three months, answering questions.
Please feel free to use my name or have someone stop by to look at the pool and deck, call first and come on over, if I don’t answer the phone it because I am in the pool.
Swimmingly yours,
Holly, Riverview, Florida
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October 9, 2000
Dear Bobby:
We just wanted to thank you for the outstanding work performed on our new pool. As you know, the original pool developed by our house builder was of poor quality and poor design. That situation is truly behind us now. Our new pool is an outstanding addition to our home.
Your team was professional and courteous. You were always on time. In six weeks, you demolished and removed our old pool and screen, created the new pool, installed pavers, and reinstalled the screen. The quality of workmanship is first rate. We’ve had no problems with the pool and the pool surface is outstanding.
We recently had a party here and our pool was the talk of the neighborhood. It has become one of the great architectural details of our house. It has been a pleasure to work with you.
Thank you,
Jack Miller, Tampa, Florida
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February 29, 2008
Dear Robert:
Helen and I would like to express our gratitude for the wonderful work you and your team have done constructing our pool.
The project turned out beautifully, on-time, and on budget. When we started the process we were concerned about - issues including timing and responsiveness and how it would turn out. Everything worked exactly on schedule. lf we can ever offer you a recommendation, let me know.
Sincerely,
Jim and Helen Newsome
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May 15 2009
Robert Smith
Elite Custom Pools
l had Elite Custom Pools re-bond the inside of my 750 gallon in ground spa on June 06 2008. He prepped the wall & floor, installed bonding agent,& install Marquiz spa finish .He installed new wall face & bottom face covers to bring the pool spa up to standard codes. He & his associates did an outstanding job!
I would recommend Elite Custom Pool to everybody for new work & rework of any pool installation.
Bill Panzner, Sun City Center, Florida
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April 5, 2007
To Whom It May Concern:
We built our home located in Temple Terrace, Florida in 2003. During our construction process, we had many ups and downs. My husband and I came to the conclusion after the construction process, that there were only two contractors that worked on our home that we would recommend. One was, Robert Smith. We sat down with Robert and designed our pool. His bid on the pool was very reasonable and he had prior recommendations from several of his customers. Once we signed the contract, his company was there within the next few days starting construction on the pool. The process with Robert went very smoothly.
At the time his company was working on the pool, we were having some tile work done and we decided to have another company do the tile work for the pool. Robert warned us against doing it that way as he would not be able to guarantee the tile work. But because it was "such a great deal", we decided to do it anyway. Well, Robert was right. We should have listened to him.
Robert’s company completed the pool within a few weeks. We joked I with him that we wished he was building our home because he would have it done in no time and have it done right. In addition, anytime we have had any problems with the pool, he has always come out and corrected it. We would recommend Robert to our friends family.
Sincerely,
Larry & Dessa Pividal
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April 20, 2006
Dear Robert,
It seems that these days it is difficult to find someone who does good work in any category. We have undertaken quite a few home projects over the years, and it has almost always been quite a struggle dealing with contractors and being satisfied with the final work product.
That is why we wanted to write to you to express our extreme satisfaction with you and your contractors on our recent pool remodel. From the first meeting, when you came out to listen to our needs and present an estimate, we were very happy with your suggestions. We found that you listened to us, answered our questions and provided good advice.
You and your contractors were always there when you said you would be, and called to advise us if something changed that would cause you to be late. That, in itself is incredible. The work was completed in the time estimate you gave us (also incredible, based on our past experiences).
Every contractor, without exception, came on time, did excellent work, was polite and considerate, and cleaned up after their day ended. The end result exceeded our expectations. The pool and deck look beautiful! We would ‘ recommend you without reservation. Please feel free to use us as a reference, and we would invite anyone to come see the work for themselves if they are considering a remodel for their pool and deck.
Sincerely,
Jim and Claudia Sellers, Apollo Beach, Florida
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09/21/2010
To Whom It May Concern:
I contracted with Robert Smith of Elite Custom Pools and Spas, Inc in February of 2007 to build a pool, spa and screened enclosure on my new home. Robert was referred to me by my brother—in—law who had also used Robert for his pool.
From the planning and design stage through completion, Robert treated me with honesty, was very courteous, and did exactly what we agreed upon. As with any other major project, there were a couple bugs to work out of the system and Robert was there even after final payment to stand behind his work. It was NEVER a hassle to do business with him.
With all the horror stories of pool contractors that I had heard, I know now that I made an excellent choice in doing business with Robert and would strongly recommend that anyone thinking about pool construction or repair give their business to him.
Best Regards,
Jeff Sumner, Plant City, Florida
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From the Desk of Jim Taylor, Riverview Florida
This letter of recommendation is provided to Robert Smith and his Company Elite Pools based on the work performed for me. We purchased this home in July of 2005 and at that time the pool was a disaster zone. The pool needed to be refinished and the decking needed to be completely redone. Robert was recommended to me by Ruskin & Apollo Beach pool service. We met on July 30th and discussed what we wanted to have done. After reaching a fair price and establishing a start date we began work. Robert was on time and the job was completed in a professional manner and we have been well satisfied with the end result. If you want to see my pool let Robert know and he can coordinate it with me.
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Robert,
Becky & I want to thank you for the Great Job in building our new pool- it turned out to be exceed our expectations! The work is very professional, neat, and accede all specifications. Thanks and feel free to use our pool as an example of your work at any time.
Lin and Becky Gallmer
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November 11, 2010
Dear Robert,
Sam and I would like to take this opportunity to say a very heartfelt thank you for making our dream back yard come true. You and your crew did an outstanding job! From the first meeting back in July, you kept every promise and provided us with everything we ever hoped for. Your crew and all of the contractors were so professional and extremely respectful of my situation whereby nothing was too much to help me understand better. I have told so many people from my gym and Sam’s work about your company. We will be happy to recommend your company to all of our friends and family.
Please know that we wish you continued success. I am also notifying the BBB of what a great job you did for us. We hope you have a wonderful Thanksgiving with your families. Please stop by over the Christmas holiday, so you can enjoy our passion as much as you obviously enjoy yours!
Fondly,
Kathy and Sam Ginther
Riverview, Florida
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COMMENTS POSTED ON THE FISHHAWK COMMUNITY WEBSITE:
By satisfied customers of Elite Custom Pools
Top Notch Pool Builder
by Jennifer Moore
We just got a pool built by Robert E. Smith, Elite Custom Pools & Spas, Inc. last month and couldn’t have been more pleased! He came highly recommended from many people here in FishHawk and is known to build a pool quickly (built ours in 3 weeks) without sacrificing the quality.
Roberts attention to detail, his professionalism, and his willingness to “go the extra mile” makes him stand out above other pool builders. I liked that he was on site with his crew throughout the building process. The best part is that Robert doesn’t forget about you after the pool is built. We had some issues with the chemical balance and Robert is always right there to help us.
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Re: Pool Builder
by: Matthew McDonald
Robert Smith also build our pool in January. He definitely sticks to his time schedule!! The pool was done long before it warmed up enough to swim with cold winter we had last year. He and his crew were more than willing to discuss any concerns we had along the way and do whatever they could to please!! Don’t hesitate to call him!
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Re: Pool Builder
by: Kathy Balance
Robert Smith does an amazing job. You will not be disappointed. He delivers everything promised, ahead of time. The quality and attention to detail is awesome. We could not happier with him.
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Re: Pool Builder
by: Pamela Noto
I second him! He built our pool and was fantastic! We were also swimming within a month. He was very professional and very tidy.
